Question 1

What does research use only mean?

Accepted Answer

For laboratory, in-vitro research use only. Not for human consumption. Not medical advice. Not a therapeutic claim. Sales restricted to qualified research entities acting within RUO scope. Products are not for human or animal consumption. The terms state that products are not intended to diagnose or treat disease, and the site provides no clinical, veterinary, diagnostic, or therapeutic guidance.

Question 2

Who can order and what is reviewed?

Accepted Answer

Purchasers must be at least 21 and act on behalf of a qualified laboratory, institution, or business entity engaged in lawful research. Accounts are subject to verification and order screening. See /terms.

Question 3

How long do order review and dispatch take?

Accepted Answer

Orders are generally reviewed within one business day. After payment confirmation and approval, dispatch is expected within 48 hours. Tracking is emailed at dispatch, and shipments require a signature. See /shipping-returns.

Question 4

Where does the company ship and which options are available?

Accepted Answer

Shipping is currently to addresses within the United States. Standard and expedited service options, when available, are shown at checkout. See /shipping-returns.

Question 5

What should a buyer do about damage or an incorrect item?

Accepted Answer

Document package damage with the carrier on receipt. For an incorrect item, compare it with the packing slip. Include the order number and requested photos when contacting support; photos are requested within 48 hours of delivery. See /shipping-returns.

Question 6

What are the return and replacement rules?

Accepted Answer

Once shipped, research materials are not returnable for resale or restocking, change of mind, a wrong SKU, or normal buyer-side use. Verified damage or an incorrect item may receive a replacement or refund at the company’s discretion. See /shipping-returns.

Question 7

Where are research storage and handling instructions?

Accepted Answer

The Research Library includes individual articles with general research-context notes on storage and handling. It does not provide a consolidated reconstitution and storage guide or a product-specific protocol.

Question 8

Where can a buyer find the Certificate of Analysis for a catalog item?

Accepted Answer

Open the product’s catalog page and go to its Certificate of Analysis section to look for the lot report.